Returns & Refunds Policy

Change-of-Mind Returns

If you change your mind, please contact us at [SUPPORT EMAIL] within 7 days of delivery to request a return.

Items must be in their original condition, without damage or signs of misuse, and include the original packaging, tags, and accessories. All returns require approval before shipment.

Approved returns are sent to our designated warehouse in China. Customers are responsible for return shipping costs, which may be significant. We will provide the return address and instructions after approval. Please use a tracked shipping service and retain proof of shipment.

Once your return arrives and passes inspection, we will refund the purchase price paid for the returned item to your original payment method. Return shipping costs are not refundable. Your payment provider may take additional time to post the refund.

Damaged, Incorrect, or Missing Items

Please contact us promptly if an item arrives damaged, is incorrect, or is missing from your order. Include your order number, a description of the issue, and clear photos of the product and packaging. We may request a video when photos do not adequately show the issue.

After reviewing the issue, we will arrange an appropriate refund, replacement, or shipment of missing items at no additional cost to you. If a return is required for a confirmed damaged or incorrect item, we will arrange or cover the return shipping.

Please report these issues within 30 days of delivery where possible so we can investigate promptly. This does not limit any rights you may have under applicable law.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us. We will review tracking information and work with our fulfillment partner and carrier to investigate and determine an appropriate resolution.

If tracking shows delivery but you have not received the package, please check with household members, neighbors, and the carrier, and contact us for assistance.

Order Cancellations

Please contact us as soon as possible to request a cancellation. We can cancel and refund an order if fulfillment processing has not begun. Once processing has started, cancellation may no longer be possible.

Contact

For return requests or order assistance, email [SUPPORT EMAIL] and include your order number. Do not send items back without receiving return instructions from us.

Nothing in this policy limits your statutory consumer rights.